Horizon

I love it, better than I thought it would be by far

I purchased 2 of these bikes at the same time, arrived same day. One bike was perfect, no adjustments needed. The other one had some issues with the rear brake and front forks that needed some repairs and adjustment by some bike shops and while still not perfect it’s good enough. I wish they were both perfect.

We have 2 other high price e-bikes (Pedego) which we love but when friends visited we wanted to have guest bikes for them to ride. They have worked well for that purpose but truth be told I like riding these bikes as much or more than the expensive bikes. I really appreciate the full suspension more than any other feature of this bike. Not sure I would ever buy another bike without it. These are powerful bikes and pull hard when the electrics kick in. Plenty of power for any hill and bigger guys. They ride very nicely and are secure and stable even on gravel roads. Controls, lights and displays are all excellent. Paint jobs are very nice and these are sturdy bikes there is no flexing of the frame even with the folding mechanism.

Some improvements I’d love to see:
- bigger battery, at level 3 (approximately 15 mph) with active of peddle power added by the rider you will start having range anxiety at around 30 miles. You’ll see the battery level stay at 2 bars when stopped and sometimes dip to 1 during a big uphill push. Obviously there is still power there and you can get more miles but you’ll want to be getting close to home for a recharge. I never ran out on a ride but I also keep my ride plans to 35 miles as I don’t know exactly when it goes to zero and when you get into the 35 mile range the bike does slow a bit but still usable and fun. I would like to see an extended range battery offered.
- smoother take off at low speeds when the motor kicks in would be nice. As is when you are going slowly to turn a tight corner you want both hands on the steering or the bike feels like it could get away from you.
- the app: it’s not great and it seems like the app needs to be connected to the bike for the custom levels to be in effect of they do work. I tried to have each of the 5 levels match the range of my other e-bikes 5 levels and could never make that work. Also you need the app to unlock going 28 mph and I’ve never been able to get the bikes going that fast. Seems they are stuck at something more like 20-22 mph. Maybe it’s on me not being able to figure things out. Fortunately the default levels make for a nice ride and 20 mph is fast enough for my needs. I don’t find the app to be worth it to deal with its glitches which caused me more frustration than the benefits seemed worth. Maybe you’ll have better luck…or maybe it’s improved or will in time. I have not be in the app in maybe 9 months and when I asked for help the company said the app was in beta…
-seats could be better, we swapped out for cloud 9
-the baskets and very heavy, especially the front basket seems like it would add a unnecessary weight in a less than ideal position. Would be nice to have them made from aluminum.

So much fun to ride

Can’t wait to ride it daily.

Have not been able to ride it broken controller