Shipping Policy
Heybike values each and every customer, and customer satisfaction is always our top priority. We are trying our best to speed up the process, making your package arrive as soon as possible. Your patience and understanding will be highly appreciated. We currently provide local UPS shipping services, with no additional tax.
Notice: E-Bikes Are Not for Sale to Persons Under the Age of 18. Underage riders MUST be accompanied by parents or adults when riding.
COSTS & DESTINATIONS
Currently, we support delivery to all business and residential addresses in Canada.
| Item | Shipping Fee |
| E-bikes | Free Shipping |
| C$120 and below | C$20 |
SHIPPING FROM
Canada local warehouse
SHIPPING TIME
- For in-stock orders, usually ship within 1-3 business days, unless otherwise noted on the product page. Please allow 2-8 business days for shipment to arrive at your address.
- For pre-orders, please refer to the shipping date on the product page. A shipping confirmation email will be sent to your email once the order has shipped.
- Business days: Monday - Friday (excluding holidays and weekends)/(GMT-5) Eastern Time (US & Canada).
SHIPPING CHANGES
|
NO CHARGE |
Change the address BEFORE shipment |
|
C$25 WILL BE CHARGED |
Change the address AFTER shipped or in-transit |
|
C$255 WILL BE CHARGED |
Cancel the order AFTER the package has been SHIPPED |
|
Refuse to accept the package or Customer is not available |
|
|
Returned to sender for customer reasons |
ORDER TRACKING
You can track your order and shipping & handling information on your account if you have registered one on heybike.com.ca. If you haven't registered on our site, you can also track your order here with your order number. For more shipping information, send an email to support@heybike.com. We will get back to you within 24 hours. Please note that if your order includes other accessories or gifts, they will be shipped separately.
NOTICE
- Shipping times can be affected by variable customs clearance times or public holidays. If you have not received your package based on the above estimates, please kindly contact us for help.
- Shipping times will be affected during public holidays, manufacturers and couriers will limit their operations at these times. Unfortunately, this is outside of our control. Normal service resumes immediately after each holiday.
- It can take a few days to follow order shipment before the Tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later.
- All estimated/typical delivery times are derived from past data collected from past orders. They are approximate times for reference only.
- Please note we are not responsible for any lost, stolen, or damaged items due to the actions or inactions of UPS or any other parcel service.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping. We cannot guarantee that we will receive the item you are attempting to return. For more information regarding our limited warranty and claims process, please review our Limited Warranty Terms, which are incorporated into by reference and form a part of these Terms.